What is Personal Information?
The term "Personal Information" refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, personal financial history and social insurance number.
How is Personal Information Collected?
1. Reviewing Our Web Site
A. Initially Upon Contact With Our Web Site
When you visit our web site, you are initially given a "cookie", and your computer is assigned an ID number. A cookie is a commonly used device that tracks an individual user's preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time she or he visits our site. Our cookies do not contain any personally identifying information. GLK PREMIER cookies also do not follow visitors when traveling on the Internet after leaving the GLK PREMIER web site.
Once you have visited our web site and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our web site. Despite the fact that you remain anonymous until you enter personal information in the web site, the ID number allows us to log your session, so that we may better assist you should you need some individualized service or support. Once you enter personal information on the web site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.
B. While Browsing Our Web Site
While in the process of browsing our web site, you also provide us with information that does not reveal your personal identity - what type of destination you're seeking information about, for example. We use this aggregated, anonymous data mainly for editorial purposes, but we do not connect it to any Personal Information, such as your name or address.
While you explore our web site for the information that interests you, you may wish to put in a specific "Information Request" about one of our hotels or resorts, or you may wish to participate in one of our on-line surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.
If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information. You will be placed on these lists only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes - we do not sell or rent our lists to anyone. In the event you choose to join one of our lists, you may ask to be removed from the list at any time. Visitors will always have the ability to accept or decline any form of communication from GLK PREMIER.
2. When Making a Reservation
A. When Making a Reservation On Our Web Site
If you decide that you would like to make a reservation to our hotel
There are two alternatives
a) Online booking directly to our hotel
b) Via e mail reservation request
Your credit card number will be verified using a checking sequence, but we do not authorize any payments at this point.The payment can be made up on your arrival. Once your reservation is confirmed, GLK PREMIER will be sent all of the reservation information. From this point the information is sent to the selected hotel in exactly the same way as if you called us directly or if your travel agent made the reservation.
Due to the personal nature of the information you give when making a reservation through our web site, the reservation system is secure, such that your credit card number is protected with the most sophisticated encryption technology available and is transmitted on a private network.
We also receive a copy of the reservation profile at our web site excluding your credit card number connected to your ID number. We will then use that information to create a log in our web site database.
We also occasionally combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.
Reservation requests via e mail : We reply you latest in 24 hours
3. During your stay at GLK PREMIER
During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay specific information is stored at the particular hotel where you stayed and is combined with information from previous visits that you have made to that hotel. We may also collect certain information as required by local laws (e.g. passport number).
In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of the hotel but will not be shared with any third party.
How do we store this information?
1. At the Hotel
GLK PREMIER ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
2. In Our Guest Reservation System
In order to serve you better we also store certain guest information in our Guest Reservation System will keep all the guest informations in a a secure customer database stored on a dedicated server located in USA.
We also store other transaction information in guest reserevation, including the number of stays you have had at properties managed GLK PREMIER and the number of nights of each stay. We do not share this information with other hotels.
What information is not secure?
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the Contact Us section of our web site). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Finally, GLK PREMIER cannot expressly warrant the operation of the reservation web site and/or matters relating to its security once you log on, as it is not our site. To be prudent, please be sure to always close your browsers when you are done using the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, since while you are logged on it is easier for someone to attempt to get access to your profile
If I have created a Guest Profile, how is my Personal Information treated?
If you are invited and elect to create a Guest Profile, on our web site, you will be asked to furnish specific Personal Information. You will also be asked to provide a password for use each time you log-in. Once you have created a Guest Profile, we may add online session data to your Guest Profile on subsequent visits to our website. When you provide information, including revised information to your Guest Profile, we may use the information you provide to update other databases maintained by us.
Why is Personal Information collected?
1. To Provide Superior Customer Service
Personal Information is collected to assist us in making your reservation and providing the services you request at any of our properties, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arose from your stay with us.
Furthermore, by keeping certain Personal Information on file, such as information regarding guest history and itemized spending, former guests of GLK PREMIER have the ability to confirm prior transactions and reconcile statements or invoices
2. To Keep Our Guests Informed
We may also use this Personal Information to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, including a customer relationship management company and/or a marketing and communications company. These companies are under contract with GLK PREMIER and must agree that guest information will never be sold, rented, exchanged or in any way transferred.
If you do not wish to receive information from you may advise one of our hotels or send an e-mail to email@example.com
3. For Marketing Research
Finally, we may wish to contact guests to conduct surveys or focus groups to receive your views of our properties and service delivery. Such information may be collected by a third party under contract with us and they will be required to protect your Personal Information as explained below. Occasionally we will combine information from a number of guests to better understand trends and expectations of our guests. Where this occurs, all identifiers are removed so that the aggregate information cannot be linked to specific guests.
What information may be exchanged between hotels?
Information is shared between certified data privacy personnel at individual GLK PREMIER in certain limited circumstances, particularly where health or safety concerns have arisen in the past.
Further, if a guest does not pay the outstanding account on time, or acts in an unlawful manner in regards to payment obligations, this information may be shared among accounting personnel at GLK PREMIER properties
What Personal Information may be provided to third parties?
We will only share Personal Information about you outside GLK PREMIER without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (i.e. car rental); (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property.
If GLK PREMIER suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
How do I access my Personal Information?
We understand that you may like to know what Personal Information we hold about you. We are happy to assist you with your request. To protect your Personal Information, however, we require that you prove your identity to us at the time your request is made. You may make a request to the guest history at the Hotel where you stayed or to the Corporate guest history as set out below.
When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver's license and you will be asked to sign a request form.
Where you make a request by other means, we require the request be made in writing via fax or letter including a copy of a government issued identification and signature. We also require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.
The above information is required to create an audit trail of how the request has been handled.Where a request is made, any correspondence or application may be kept and added to your Personal Information.
GLK PREMIER reserves the right to decline access to your Personal information under certain circumstances. Where your Personal Information will not be disclosed, you will be provided with the reasons for this non-disclosure.
How do I Revise my Personal Information?
If at any time you wish to update or access your Personal Information, you can do so by contacting us:
• Via e mail: firstname.lastname@example.org
• Via telephone : + 90 212 638 90 21
• Via fax : + 90 212 518 30 31